At tagknot, customer satisfaction is our priority. If you are not happy with your purchase, we’re here to assist.
Returns
- You have 5 days from the date of delivery to request a return.
- To be eligible, items must be unused, in their original packaging, and in the same condition as received.
- Non-returnable items include personal care products like cosmetics, and custom-made dresses due to hygiene and customization reasons.
- For returns, email us at sales@tagknot.com or contact us
Return Process
- After your return request is verified, we will arrange a pickup.
- Please pack the items securely in their original packaging.
- Once we receive the returned item, it will undergo a quality check.
- Approved returns will receive a full refund, excluding shipping charges, within 30 days.
Refunds
- Refunds will be processed back to the original payment method or as store credit for Cash on Delivery orders within 30 days of return receipt.
- If your return does not meet our conditions, we reserve the right to reject it.
Damaged or Incorrect Items
For any damaged or incorrect items, please notify us within 48 hours of delivery by sending photos to sales@tagknot.com. We will arrange a replacement or refund accordingly.
Exchanges
We currently do not offer direct exchanges.
